Continence and Ostomy Services



Ostomy and Continence Reception 06 869 0500 ext. 8014

Ostomy and Continence Team 06 869 0500 ext. 8135 

USL medical for 3monthly supplies delivery Ph 06 869 0500 ext. 8014 (leave a message at anytime. Messages are checked regularly during office hours. Please ensure you include your name, address and phone number)



421 Ormond Road, Gisborne 4010 | Private Bag 7001, Gisborne 4040  

Out of hours please phone your GP clinic or the Gisborne Hospital Emergency 06 869 0500 

If you have any concerns regarding the Ostomy and Continence service, please contact the District Nursing Clinical Nurse Manager on 06 869 0505. 



Ostomy and Continence Department: Monday – Friday (excluding public holidays) 8am – 4.30pm 

We require 24hours notice of cancellation of any scheduled appointment 

There is no charge for the services provided by Ostomy and Continence Service. 

The Ostomy and Continence department consists of two Clinical Nurse Specialists and a Registered Nurse, with post graduate qualifications in ostomy and continence management. The team works closely with a physiotherapist whom specialises in pelvic floor dysfunction.

We provide ostomy and continence service to the community of Tairawhiti, Inpatients at Te Whatu Ora Tairawhiti, Te Puia and Chelsea Hospitals. Community based patients from Mahia in the south to Potaka in the north, and to Resthome clients on request.



Tēnā koe / kōrua / koutou. He mihi aroha tēnei ki a koutou e kaha nei ki te whai ana I te hauora mō tātou katoa. Kei roto I te pukapuka nei ngā whakamāramatanga mō tēnei māuiui . Tirohia, pātaingia , kia mārama ai koe / kōrua / koutou mō ngāāhuatanga . Nō reira kia kaha, kia manawanui


Referrals into the continence service comes from another health professional, usually your GP. Those referred to our service must meet a criteria for referral.

Service uses accepted to the service will receive:

  • Nursing assessments in community or clinic
  • Education necessary to improve continence
  • Assessed for the provision of continence products under MOH contract, for 4yrs and over

The Plan of Care provided will possibly include:

Diagnostic tests such as;

  • Bladder scan, to monitor bladder status and/or post void residuals.
  • Bladder and bowel diaries.
  • Pelvic floor assessments.
  • Abdominal examinations.
  • Urodynamics available via urology dept.


  • Pathophysiology of bowel and bladder.
  • Good bowel and bladder habits, and bladder and bowel retraining.
  • Pelvic floor exercises.
  • Diet and fluid intake.
  • How to use continence aids, including pads, catheters and uritips.
  • How to access supplies via USL Medical, patient direct delivery to the home.
  • Intermittent self catheterisation.
  • Medication e.g. use of Solifenacin.
  • Post prostate surgery


How to access ongoing continence supplies:

Once you have been seen by our continence nurse you will have been assessed and trialled with continence products. We will set up a prescription that best suits your needs. 

USL Medical will deliver your supplies 3 months at a time to your home. 

When you are down to your last 2 week's supply or last packet, please ring to activate your next delivery from Auckland. Ph 06 869 0500 ext 8014 (leave a message at anytime. Messages are checked regularly during office hours. Please ensure you include your name, address and phone number)



Referrals into the Ostomy service comes from Specialists, GPs, Pre-admit clinic, outpatients clinic, Rest Homes, self-referral and other areas including NPH. We work as part of a team which includes the Specialist, House Surgeons, GPs, Dieticians, ward staff and District Nurses.

Service uses accepted to the service will receive:

  • Nursing assessments, community or clinic
  • Education regarding ostomy management
  • Assessed for the provision for product under MOH contract

The Plan of Care provided will possibly include:

  • Preoperative education
  • Preoperative siting of stomas
  • Postoperative coordination of care, supporting and supervising ward staff, patients and relatives/carers
  • Ostomy teaching to nurses, patients and their relatives/carers. Includes fistula management.
  • Provision of appropriate appliances which are free to the patient
  • Troubleshooting for ostomy concerns
  • Annual review of ostomy management or more often if required





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