From 11.59pm 13 April 2022 Tairāwhiti moved with the rest of New Zealand to Orange under the COVID-19 Protection Framewok (Traffic light ystem) 

 You can find out more about the COVID-19 Protection Framework on the Unite Against COVID-19 website


Visiting Gisborne Hospital


In addition to the one partner or support person permitted for the duration of labour and birth, one other adult visitor (must be a close family member) may visit once per day between the hours of 2pm and 5pm. This is an opportunistic time for the partner/support person to leave the unit which is permitted just once per day to go home to collect items required or see other children. 

Neonatal unit:

One other adult visitor (must be a close family member) may visit between the hours of 2pm and 5pm.


One visitor between the hours of 2pm and 8pm. Visits for critically unwell people must be discussed with the charge nurse on duty.

Visiting on Compassionate Grounds

The Duty Nurse Manager, Charge Nurse, Midwife Manager or a senior clinician/manager can assess requests on a case by case basis with exemptions considered on compassionate grounds for end of life or therapeutic care. 

Access / Entrances:

Public access to the Hospital is through the Main Entrance, Emergency Department/Outpatients entrance.

Tui Te Ora and Maternity have direct entry for their patients.

Other services may have direct access with patients and visitors.

Emergency Department is open 24/7.

The Main entrance is open between the hours of 7.30am and 8.30pm Monday - Friday and 2pm - 8.30pm Saturday/Sunday.


While visiting any DHB facility, visitors:

  • Will maintain the appropriate and effective wearing of masks in all public and patient areas
  • Maintain physical distancing (of at least 1metre preferable 2metres)
  • Have access to hand sanitizer to enable good hand hygiene practices
  • Do not enter if you have had a positive Rapid Antigen Test (RAT) in the last 7 days. 
  • If you have cold or flu symptoms, do not come into the Hospital. If you need to visit the Emergency Department or have an appointment - please ring 06 869 0500 or 0800 800 620 for advice.

Urgent Care 

If you need to attend Gisborne Hospital for Emergency Care or an urgent appointment, please enter through the Emergency Department entrance which is open 24/7. You will be asked some health questions at the Emergency Department. 

Please be patient, use hand sanitiser on your way in and out and wear a medical grade face mask. If you do not have a face mask, one will be provided.   


When you should see your GP:

General Practices are open, but many appointments are still being conducted by phone where possible. People will be able to see their doctor or nurse face-to-face if required, and should call ahead before arriving at their local practice.

Childhood immunisations are also a priority and essential to keep up to date with. It is still safe to bring babies in for these as organised by your local practice. For those aged 15-30 years old, check you are protected for measles. If you are in doubt, or did not get two doses of the Measles Mumps and Rubella (MMR) vaccine as a child, you can this now, free from your GP Practice. 

If you are experiencing cold or flu symptoms including a runny nose, cough or loss of smell and taste, you must stay home and call your GP or Healthline on 0800 611 116. They may refer you for a COVID-19 test or please take a Rapid Antigen Test (RAT). 

Rapid Antigen Tests (RATs) can be done at home with boxes available from all clinics up the Coast, and the two collection sites in Gisborne - Railway Station Drive-through Collection Site – Turanga Health and Te Tini o Porou Collection Site  

Click here for more information about getting tested, days and hours the Collection Sites are operating.

Even if you only have very mild symptoms, it is vital to be tested early – as soon as you get symptoms and not to expose others.

Please continue physical distancing of at least 1 metre (preferably 2). Continue to wash your hands regularly and practice other good hygiene habits. 


Health Services 

Outpatients services are occurring and patients are being seen in order of clinical priority.  Some appointments may be via phone. 

If you haven’t heard from us expect that your appointment or surgery is still deferred. However, if you think your condition has changed please talk to your GP.


Major surgery will be by clinical priority.  Major orthopaedic surgery has commenced, although there is likley to be further delays.  Please contact your GP if you condition has changed.

Fracture Clinic

The daily fracture clinic continues to run between 9am to 12 midday weekdays.

GP Appointments

If you have an appointment please call your General Practice team for advice on whether your consultation can be done over the phone, by video or in person. All General Practices are open.  


Radiology is continuing to provide General x-rays, ultrasounds MRI’s and CT’s. We are operational as business as usual.

Ultrasounds, MRI Scans And CT scans continue to be offered for priority patients

Mental health and addiction services

24/7 mental health crisis service can be contacted on 0800 243 500.

Mental health and addiction support is still available through Te Waharoa by phoning 06 868 3550 from 8.30am to 4pm Monday to Friday. 

The Hauora Tairāwhiti adult community mental health and addiction service - Phone: 0800 999 014; Infant Child and Adolescent Mental Health Service – Phone: 06 869 0541; and mental health services for older people are still operating.


Other community health services:


Community pharmacies remain open but medicine management services will be provided over the phone where possible. Medicines may continue to be delivered to some people. Please do not visit if you are sick. Always wear a mask and practice physical distancing – stay at least two metres away from people you don’t know. 


Community Lead Maternity Carer (LMC) midwives continue to provide care in a variety of ways: fully in person or by adapting each appointment to a mixture of telephone/video (telehealth) calls for the information sharing aspect of the appointment, followed by a shorter in person assessment.

Community Lactation Consultant Service

Operates as normal with face to face clinic appointments.  Masks must be worn but there are no restrictions on support people or children at appointments.

Oral Health

Community oral health services continue to provide face to face appointments for routine and urgent/emergency dental care.  Masks must be worn and we encourage only one support person attend the appointment with their tamariki.

Allied Health

Appointments for allied health services such as physiotherapy, podiatry, optometry services will continue via phone. Some face-to-face physiotherapy, podiatry and optometry appointments may be provided for urgent appointments only.

Well Child

Well Child Tamariki Ora services continue to liaise with families and will provide face-to-face care as needed.

Aged Related Residential Care (ARRC)

Aged care providers continue to maintain residents in their ‘bubble’, as our kaumātua/pakeke are a known vulnerable population. Whānau visits must be pre-arranged with the Facility Manager in the first instance to ensure visitor numbers can be managed appropriately; requests can be made electronically or by phone.

Whānau visits for residents who are palliative will be considered on a case-by-case basis and planned respite services and urgent respite care will continue to be provided.

Home help

Essential personal care services, such as toileting, washing and feeding, and home help services will be provided as usual.

Testing for COVID-19 

If you have symptoms of COVID-19 or if you have been to any of the locations of interest on the Ministry of Health website please get tested.  Click here or more information about getting tested, days and hours the Collection Sites are operating.


International Travel – To and From New Zealand

Most countries require travellers to confirm a negative COVID-19 test before they leave New Zealand. You can check the requirements here  

If you do need a COVID-19 test prior to departure,  please contact your GP Practice, Three Rivers Medical Centre or The Doctors at Te Whare Hapara for this service.

They will tell you how much it costs and how to pay. Book a test once your travel plans are confirmed.

You can also take a supervised online test. To see if this is an option for you click here.

For more COVID-19 advice for people travelling, see the Unite Against COVID website or the the Ministry of Health's website

Please note the Emergency Department at Gisborne Hospital does not provide COVID-19 swabs for people travelling from New Zealand. 


Getting Vaccinated

For details on where and when you can get vaccinated and the progress of the vaccination programme in Tairāwhiti, click here.


Need support?

Change and uncertainty can be tough to navigate, but it's important to seek help if you're struggling.

Feeling overwhelmed, stressed or anxious is common during periods of change. Recognising these emotions is an important step in finding the right help for you.

Tairāwhiti has a broad range of local services to support your mental, physical and emotional health.

If you are seriously concerned about someone's immediate safety, call 111 or take them to the Accident and Emergency Department (A&E) at your nearest hospital. 

Visit our COVID-19 Support Directory to find out more about local support services available. 


  • Need To Talk? Call or text free 1737
  • The Depression Helpline: 0800 111 757
  • Healthline: 0800 611 116
  • Lifeline: 0800 543 354
  • Samaritans: 0800 726 666
  • Youthline: 0800 376 633
  • Alcohol Drug Helpline: 0800 787 797
  • Elder Abuse Helpline: 0800 32 668 65